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New Horizon




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Customer Notice - Change to The APC Terms and Conditions of Carriage - COVID-19 (Coronavirus) - Effective March 14th 2020


In light of the Coronavirus pandemic, and in order to protect the safety of both consumers and delivery drivers, we have temporarily relaxed the requirement of Clause 5 (2) of The APC Terms and Conditions of Carriage and will be adopting the NO CONTACT DELIVERY PRACTICE.


Consumers will not be required to personally sign the ePOD device or hard copy document but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record, the driver will place the consignment near the door once opened and take a photo as proof of delivery. If a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.


To ease pressure on the delivery drivers and maximise our delivery capabilities our pre 0900 service options are not available


The Health and Safety of customers and all those involved in the provision of APC Services remains our priority- delays to service may be experienced.