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New Horizon




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Customer Notice - Change to The APC Terms and Conditions of Carriage - COVID-19 (Coronavirus) - Effective March 14th 2020


In light of the Coronavirus pandemic, and in order to protect the safety of both consignees and delivery drivers, we have temporarily relaxed the requirement of Clause 5 (2) of The APC Terms and Conditions of Carriage and will be adopting the NO CONTACT DELIVERY PRACTICE.


To ease pressure on the delivery drivers and maximise our delivery capabilities, we are temporarily suspending all pre 0900 service options - effective 18th March 2020


Consignees will not be required to personally sign the ePOD device or hard copy document, but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. Whereby a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.